
REFURBISHED CLOTHES
- A CASE STUDY
THE OBJECTIVE
One of the largest barriers for the (relatively new) market of refurbished fashion is a lack of consumer acceptance. The current approach for most companies is advertising refurbished products as a cheaper, more sustainable alternative to new products. Nevertheless, they are not being compared to better alternatives to second- hand products. Besides that, the refurbished clothing market has some more barriers that could possibly be overcome with new marketing and design strategies.
For a course in Sustainable Consumer Behaviour, a paper was written which includes a literature review of sustainability in the clothing industry and a case study of the brand The North Face to discover possibilities to improve consumer acceptance of refurbished clothing in order to reduce the waste produced by the clothing industry. The paper is titled 'Refurbished Fashion: How The North Face could increase consumer acceptance of their refurbished clothing line'.

CLOTHING
WASTE PRODUCTION
- Clothing industry accounts for 10% of total environmental impact
- Production of t-shirt costs 10,000 - 30,000 L water and 3.6 KG CO2 emission
- The UK has an annual expenditure of £44 billion on clothes
- £140 million (350,000 tonnes) of clothes in the UK are brought to landfill
- Around 30% of the wardrobe is never worn


CLOTHING
FAST FASHION
We live in a world where trends change quickly and people take pleasure from buying new clothes.
WHAT IS
REFURBISHMENT
''The process of collecting a used product, analysing its damages and condition and repairing or upgrading it to a “new” condition'', (Pigosso et al, 2010).
Refurbishment steps:
1.Cleaning and inspection (by a third party)
2.It is repaired to its original state
3.Quality check
4.Market re-entry


THEORIES IN
CONSUMER ACCEPTANCE
- Contamination
- Image Representation
- Value-Money
- Awareness
- Timelessness
- Emotional Attachment